Customer experience insights company Directexcellence has launched an initiative to reward excellent service. The Directexcellence Contact Centre Agent of the Month award is designed to encourage quality customer service within the insurance sector. The agent of the month, selected by Directexcellence mystery callers, will be the best example of contact agent encountered in the industry that month.
Nominations will be scrutinised and a shortlist submitted for final judging.
Directexcellence will also make an annual award, Best of the Best, in 2006.