The regulator said it does not believe ‘it’s fair for insurers to profit from people making a complaint’

Cheaper call rates could be introduced to insurance companies’ helplines following a decision by the government today to bring in this measure for customer helplines from June 2014.

Following a consultation with business associations and consumer bodies, the Department of Business, Innovation & Skills has said it will put an end to premium, 084 and 087 numbers for customers calling airlines, train operators and major high street and online retailers.

And now the FCA has said it is considering whether to introduce similar measures for people calling banks, insurance companies and investment brokers.

On its Twitter page today the regulator said: “We also don’t believe it’s fair for banks, insurers, lenders etc .. to profit from people making a complaint.”