Norwich Union (NU) has called for a standardised response time to automatic fire alarms.

NU warned varying levels of response by local emergency services to automatic fire alarms could force premium increases.

The company said it would like to see the approach recommended by the Chief Fire Officers Association (CFOA) applied uniformly across the country.

The CFOA has called for the creation of procedural agreements involving fire and rescue services, operators of fire alarms and property owners.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

Topics