Norwich-based Highway Glass & Locks has invested more than £50,000 on its call centre with the installation of a new call centre module designed to improve customer response times.
Highway provides a 24 hour emergency glass, frames and locks service to clients including Norwich Union, Legal & General and Lloyds TSB. The new system will allow Highway to accommodate in the region of 1,000 call centre staff.
The company has already invested £500,000 in the last 18 months on a computerised tracking system which enables live links to Highway's nationwide branch network.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
