Survey finds home insurance renewals the least understood

Home insurance renewals top a poll of the most confusing documents householders receive through the post according to Gocompare.com causing 24% of people to allow the policy to automatically renew.

Hayley Parsons, chief executive of Gocompare.com commented, "The language used and the technical nature of renewal documents make them a less than compelling read.”

The survey asked: Of the documents you receive in the post, which do you find the hardest to understand?

  • Home insurance renewal 26%
  • Gas bill 20%
  • Electricity bill 16%
  • Car Insurance renewal 11%
  • Landline phone bill 11%
  • Water bill 8%
  • Mobile phone bill 5%
  • Credit card statement 2%
  • Bank statement 1%

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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