Backchat was sad to hear that Norwich Union's (NU) director of claims public affairs David Hooker is set to call time on his insurance career and retire.

Hooker played an instrumental role in developing the ABI/Cila claims code, which was published earlier this year. NU will not be replacing Hooker, and his role will be merged into other departments, an NU spokeswoman said.

But Hooker fans should not be too downhearted, as news has reached Backchat that the great man is already planning an NU comeback in a consultancy role.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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