Browse our gallery from the first Knowledge Live event in Glasgow
View pictures from the second Knowledge Live of 2015.
Bruce Stevenson chief executive Edward Bruce told brokers at The Knowledge Live in Glasgow that they needed to embrace the claims process, while ensuring they still add value for their clients
The increased focus by the industry on improving service to customers is having results but retails brands have more to lose when things go wrong, so try harder to satisfy policyholders
Water claims cost insurers £3.9m everyday
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