Briefing: FCA must focus next on customers’ expectation gap following dual pricing ban

mind the gap

Consumer group managing director calls expectation gap the ‘number one problem in insurance’, over and above ‘sideshow’ price walking that the FCA has been focused on

Editor Katie Scott reveals key discussion points from the latest Insurance DataLab webinar, held on 26 July 2022, including contributing factors to the expectation gap between insurers and customers.

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