Interviews

Phil Barton: Industry has become ‘incredibly lazy’ in providing advice

By 2021-04-22T07:30:00

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The future of commercial broking relies upon moving away from ‘a transactional approach’ to instead embrace partnerships and a clearer client focus

As the UK starts to emerge from the Covid-19 pandemic, brokers will have to “redefine” their core service because “the industry has become incredibly lazy in the provision of advice” and has “dragged itself towards commoditisation and a transactional approach”, according to Phil Barton, chief executive of broker Partners&.

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