Insurers no longer have to re-key claims data thanks to a new personal injury claims management system.

The innovative solution from ISO integrates COA with in-house administration systems, combined with new workflow capabilities.

Already widespread in the US COA's integration capabilities use the universal, platform-independent XML format to enable a two way flow of data between third party applications.

Business Development officer David Smart said: "These enhancements will streamline claims management processes and facilitate best practice, enabling insurance companies to improve customer service and enhance visibility of their business processes."