consumer duty

Insurance firms face challenges in proving good customer outcomes under Consumer Duty

2026-09-02T14:33:00+01:00By

’The real test of Consumer Duty board reporting is whether firms can use the evidence to understand where customers are experiencing poor outcomes,’ says executive director

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Woodgate and Clark invests in major loss expertise with appointment

2026-09-02T13:03:00+01:00By

‘His appointment signals a renewed strength in our major loss technical expertise,’ says director

TechTalk

luisa pet

ManyPets eyes launching ‘differentiated product set’ for price comparison websites

2026-09-02T07:00:00+01:00By

’It’s a significant part of the market so we’re not completely ignoring it – we just want to do it in a way that it’s still aligned with our overall customer philosophy,’ says chief executive

Graeme Trudgill

Biba opens applications for new AI academy

2026-08-27T13:00:00+01:00By

’Our members are telling us they want to understand how they can harness the opportunities presented by AI while managing the risks,’ says chief executive