fraud charter

Fabricated claims have ‘overtaken’ ghost broking as sector's biggest fraud threat

2026-07-23T07:00:00+01:00By

‘We identified an increase in first party misrepresentation – people playing around with their risk criteria application stage to try and reduce the premiums – which is an indicator that perhaps the cost of living crisis is now hitting,’ says head of counter fraud

npsscore

Poor claims service sends UK insurance sentiment into the red

2026-07-23T06:00:00+01:00By

’Customers are no longer judging their insurer on price alone,’ says chief executive

TechTalk

artificialintelligenceassist

Axa deploys Microsoft 365 Copilot across global workforce

2026-07-21T11:05:00+01:00By

‘Our ambition is to combine technological excellence with a responsible and human-centric approach,’ says chief technology officer

review jobs

Industry has ‘obligation’ to retrain individuals who lose jobs to AI

2026-07-17T07:00:00+01:00By

’I don’t think the industry is as far advanced around retraining as it should be,’ says chief executive