Martin Henley

Traditional BPO models could become ‘short-lived’ as 86% of insurance buyers rethink contracts

2026-10-26T07:00:00+00:00By

Insurance firms are ’hardening’ negotiations and ’pushing on existing vendors’ to demonstrate how they can deliver long-promised transformation, says chief executive

High Five

High Five: Catch up on the biggest stories this week

2026-10-23T14:00:00+01:00By Insurance Times

Insurance Times rounds up the top five stories making headlines across the market from 19 to 23 October 2026

TechTalk

Martin Henley

Traditional BPO models could become ‘short-lived’ as 86% of insurance buyers rethink contracts

2026-10-26T07:00:00+00:00By

Insurance firms are ’hardening’ negotiations and ’pushing on existing vendors’ to demonstrate how they can deliver long-promised transformation, says chief executive

AI chatbot cute

1st Central launches agentic AI motor insurance proposition

2026-10-21T12:00:00+01:00By

‘It could reduce the time customers spend managing their insurance by around 40 per cent,’ says chief executive