survey (2)

Claims delays behind most insurance complaints, research shows

2026-08-20T13:00:00+01:00By

‘Every complaint provides valuable insight into where customers are experiencing unnecessary delays, poor communication or friction,’ says managing director

James Lean

Marsh appoints UK transportation and logistics industry leader

2026-08-20T12:35:00+01:00By

The appointee ’joins us at a critical moment when transportation and logistics businesses are navigating supply chain complexity, regulatory change and evolving operational risks’, says UK industries leader

TechTalk

Michelle OReilly

Alps partners with AI-powered Nuvalaw to cut dispute delays

2026-08-20T09:05:00+01:00By

’We’ve already proven the use case with a recent personal injury claim resolved in just 24 hours,’ says managing director

Jason Storah, Aviva

Aviva swerves any ‘big proclamations’ around redundancies as it continues AI investment

2026-08-18T06:00:00+01:00By

UKGI chief executive acknowledges that AI is ‘changing our business’, with staff headcount just one of many considerations the insurer is working through as part of its ongoing AI adoption