Lynette Grocott Managed Care Manager Zurich

Insurance Times Awards: Zurich on 'leading the way' in customer care

2025-12-01T12:30:00+00:00By Insurance Times

Lynette Grocott, manager care manager at Zurich, talks about her firm’s entry to the Customer Champion of the Year – Insurer award

trust build

Insurance sector ‘has work to do to rebuild customer relationships’ – Fairer Finance

2025-12-01T12:00:00+00:00By

Fairer Finance said that the “collapse in customer switching behaviour may help explain the modest claims improvements, as insurers may have belatedly recognised the need to improve retention through better claims handling, rather than relying on customer inertia alone”.

TechTalk

job cut

Allianz to cut up to 1,800 jobs in travel insurance sector

2025-12-01T07:00:00+00:00By

The cuts are likely to impact positions in call centres the hardest, as AI increasingly replaces manual processes

Jen Ripley Headshot2 2025

Insurance Times Awards 2025: Paymentshield devises campaign to promote referral service based on advisor feedback

2025-11-28T15:30:00+00:00

Jennifer Ripley, head of marketing at Paymentshield, highlights why her firm should take home the Marketing Campaign of the Year prize from 2025’s Insurance Times Awards