Lucy Luckett
With more than 30 years tenure working in insurance claims, Lucy Luckett has experienced the insurance industry from both an insurer and broker perspective.
A member of broking trade body Biba’s Industry Claims Working Group, she has a particular interest in claims advocacy, policy wording and the Insurance Act 2015. She is also passionate about encouraging fair, practical outcomes for everyone in the claims process.
News AnalysisBriefing: Has the Insurance Act 2015 delivered for policyholders? A broker’s perspective
It is not wrong that insurers apply the act to protect themselves, but policyholders must have clarity on the reasons for major decisions
