Initiative aims to help '30% of the population' without internet access

Aggregator Moneyextra has launched a call centre for customers enquiring about car insurance. The centre has been up and running since August, but a full launch will take place this month.

Head of insurance Peter Gerrard said: “It will help people who do not have access to the internet. When I last looked, that was around 30% of the population. Customers want to talk to a human being – that is clear to us. Throughout the whole quote process, there is a phone helpline.”

Gerrard said the ambition was for Moneyextra to grab market share and compete with the big players, such as Gocompare and Moneysupermarket.

A planned TV campaign will help push forward the brand, he said.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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