Relaunched claims management company New Claims Direct revealed it is in talks with Zurich, Norwich Union and AXA as it seeks to resurrect the brand on an 'ethical' basis.

Law firm Russell Jones & Walker (RJW) bought the Claims Direct brand after the previous business applied for administration in February 2003.

New Claims Direct operations manager Malcolm Crompton said the new company would operate on a different model from the first incarnation of the brand.

"You will not see the phrase 'no-win, no-fee' on any publicity. We are not going to pretend that you can get something for nothing," Crompton said.

RJW managing partner Neil Kinsella echoed the sentiment. "We need to be clear from the start about what New Claims Direct is offering to claimants, because clearly the people working on a claim need to be paid."

Kinsella said openness about the costs of the claims process would distinguish New Claims Direct from its predecessor and competitors.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.