Lewis Investigation Services (LIS) has launched a new service which it claims offers customers instant access to their insurance investigations case-load, significantly improving communications, turnaround times, service levels, and ultimately performance.
The service, called LIS On-Line and developed by the investigations arm of The Lewis Group, enables insurers to view the progress of individual claims investigations or track entire caseloads, providing up-to-date status and instant access to both interim and final reports.
Dr Roger Lucas, vice chairman of The Lewis Group, said: “The principal advantage of the web in this case is that it represents another major step forward toward paperless (where possible) instruction and reporting, and toward a properly managed office workflow in which activities are structured rather than ‘interrupt' driven.
“Any claim that requires field investigation can now be better managed On-line...reducing the turnaround time."
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
