Analysis

Insurers face service questions as broker disquiet increases

By Jon Guy 2022-11-08T10:18:00

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As the world emerges from the Covid-19 pandemic, there is growing concern among UK brokers about the service levels they are receiving from insurer partners

While some UK brokers believe there have been areas where service levels from insurers have improved, Biba chief executive Steve White told Insurance Times that complaints from the broking trade body’s members over poor service levels are worse than they have ever been before.

In response, the association is now undertaking a detailed member survey of insurers’ service levels, to identify exactly what the issues are.

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