LV= General Insurance reveals how it will support 200 customers affected by Luton Airport fire

LV= General Insurance has said it is expecting around 200 customers to be making claims after a fire ripped through a terminal car park at Luton Airport.

Around 1,500 vehicles were parked in the multi-storey building when a fire broke out just after 9.30pm on 10 October 2023.

The blaze rapidly spread through the car park, which severely damaged multiple vehicles and caused the structure to collapse.

Efforts are still ongoing to extinguish a serious fire at Luton Airport. We are continuing to protect surrounding airport infrastructure, vehicles and the Luton DART. For anyone whose travel plans may be affected, please refer to the advice being provided by London Luton Airport. pic.twitter.com/tNFo4hvRdX

— Beds Fire and Rescue (@BedsFire) October 11, 2023

To help customers affected, LV= said it would be waiving excesses and promised no claims discounts would not be impacted as part of its support.

The insurer will also look to settle claims before customers return to the UK.

Reassurance 

As part of its offering, LV= said customers would be equipped with transport in the short-term while arrangements were made to quickly settle their claim.

And once it’s safe to do so, a team from LV= will be onsite at Luton Airport to provide assistance to affected customers.

Martin Milliner, claims director at LV=, said: “As a major insurer we’re here to support customers when the worst happens and we want them to feel supported and protected. That’s why we’re making our promises to ensure any affected customers get home safely and easily when returning to the UK.

“Not only are we guaranteeing to transport customers home, we’re also waiving excesses and protecting no claims discount because it’s the right thing to do. We hope this reassurance to customers provides them with some comfort during what is a stressful time.”