We are somewhat worried that when clients report claims direct to insurers, we brokers are not being advised that the claims are actually taking place.
Also, after claims have been settled by the insurer again we are not always advised of the payments made. This makes our jobs harder each time a policy comes up for renewal.
We are surprised that, as the client has a duty to disclose any claims, they too are not advised of the claims settlement amounts.
Should the FSA look into this so that non-disclosure of claims can be avoided, especially, when there is a personal injury claim involving a motor or public liability claim?
In the past few weeks, we have been requested to quote on a number of fleets, some of these being due within 14 days. The clients in all cases have never received proper renewal documentation in particular the claims experience.
Dave Burn
Commercial adviser
Sharer Chapman Investments
