Despite constant reports that outsourcing contracts are failing to deliver the expected business benefit, outsourcing does have a role to play in enabling IT innovation. But jumping in at the deep end is a high-risk strategy.
Low risk, step-by-step outsourcing allows organisations to dabble a toe in the water, take measured, controlled steps into outsourcing to achieve specific business objectives.
Traditional outsourcing is not just handing over the IT department and infrastructure to a third party; it is handing over control of the business.
Organisations opting to abdicate both responsibility and ownership in this manner should hardly be surprised when outsourcing contracts go sour and undermine business success.
David Blundell
Chief operating officer
Netstore
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