Personal lines insurer of the year

Winner

Chubb Insurance Company of Europe

We are thrilled to win this award - the second time since 2000. It is particularly pleasing since we were the only specialist HNW insurer nominated and only launched Masterpiece in the UK seven years ago.

Since 1996, with our brokers’ help, we have challenged and even changed the rules of personal insurance. We have introduced a new approach - based on thoroughly understanding the risk upfront and not restricting the policyholder’s lifestyle. We like to invest time and resource at policy inception - allowing us to provide a fairer claim service that exceeds policyholders’ expectations.

We have shaped new standards in:

- Claim paying - based on our appraisal service and agreed value approach.

- Unique covers - including identity fraud, family protection and motor.

- No restrictions - allowing the policyholder to enjoy his home and possessions, not be restricted by them.

- Broker service - working as true partners, and keeping our promises to add value for their customers.

Congratulations to all the Masterpiece staff who have worked so hard, not just for the past year, but since 1996. This award is a huge honour that you should all be proud of.

And a very big thank you to all the brokers who have voted for us.

Highly commended

Fortis Insurance

Our success in this fiercely competitive market is due to the strength of our business relationships and the support we receive from intermediaries and brokers.

Our staff are dedicated to providing a quality range of competitively priced products, complemented by high standards of service is key to our success in this fiercely competitive market.

Their customer-focussed approach is mirrored in our excellent in-house claims services Onecall and Assistance International, which supports our personal lines portfolio on a 24-hour, 365-days-a-year basis.

We maintain our strategy to grow our presence in this market, widening the product range to provide better support in the future for brokers and other business partners.

We would like to thank our staff for their invaluable contributions this year and look forward to sharing another prosperous year with our business partners in 2004.

Legal & General

As a result of providing a consistently competitive product with the flexibility for delegated authority and paperless transmission at new business stage, Legal & General has regularly been nominated as Personal Lines Insurer of the Year. Marketing and remuneration initiatives tailored to meet the requirements of the intermediary, consistently good service levels and a network of account managers across the UK, have ensured successful relationships with key business partners.

Zurich

Zurich would like to thank all brokers that voted for them in this most coveted category. Zurich prides itself on the support it provides to brokers, so this commendation is incredibly important. Zurich is continuously working to evolve with the modern broker’s changing environment, supporting them with all aspects of their business needs. From FSA regulation to developing a cross-sell or customer retention campaign, Zurich offers advice and frequently, one-to-one support to their business partners.

Zurich fully intends to continue with this approach next year, championing the broker and the services they provide to consumers. 2003 has been an extremely busy year which has culminated in the launch of an wider, more flexible product range. The 2004 campaign will see continued business support and excellent service on a greater scale than ever before.