Poor claims service
A recent survey shows that 82% of brokers rank the claims service they receive from insurers as somewhere between average and poor.

The survey, conducted by Improvelin …

Poor claims service
A recent survey shows that 82% of brokers rank the claims service they receive from insurers as somewhere between average and poor.

The survey, conducted by Improveline, a supplier of managed repair services, revealed that only 6% of those questioned rated the claims service they received as being excellent.

Motor trade online
Motor Trade Solutions, the broker-only motor trade facility, has launched its website at www.motortradesolutions.co.uk .

Features of the site include: agents' suggestion board; document search; site search; electronic quote submission; and downloadable forms.

Homes not covered
Half of UK households are underinsured on their home contents, according to research conducted by insurer Liverpool Victoria.

The research indicates that less than half of UK households have adequate cover and this could leave 25 million people unable to replace their contents.

Bupa lifts conditions
Moratoria on Bupa's cash plan scheme are being lifted or reduced after a previous stipulation of a six-month qualifying period.

From 1 September, people on company cash plan schemes will be covered immediately and, for individuals, the qualifying period will go down from 26 weeks to 13 weeks.

Cap Gemini deal
Cap Gemini Ernst & Young has won a three-year deal to provide IT support for Lloyds TSB's insurance sales systems.

This is part of the consultant's deal to service all of the bank's retail financial products.

Part of the deal is to produce management information and reporting details that enable the bank to measure the performance of the sales force.