One judge said the insurer “showed innovative use of social media to improve customer service and employee engagement at the same time”

LV= operational co-ordinator Natasha Govier and intranet manager Wes Maidment speak to Insurance Times reporter Ima Jackson-Obot after winning the Technology Innovation of the Year - Insurer award.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

Topics