Welcome to this Insurance Times special.

Insurance has never been simple, and right now, personal lines brokers and insurers face a whole host of issues. From regulation through legislation and consolidation to the nose-diving economy itself, the industry is going through a breakneck period of change. What impact will the recent troubles at AIG and other City institutions have? Not much, if you listen to Peter Wood, the founder of HBOS-esure, who swears the merger between HBOS and Lloyd’s will not affect his business. But most of the market would agree, businesses will come under more pressure than for decades. Meanwhile, distribution is changing – again – and Norwich Union is leading the way, with its controversial decision to stop playing on price comparison sites. Will its rivals follow suit? All these issues and more are explored in this personal lines special from Insurance Times.

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