Tuesday, 23 May 2017

Your view: robot-takeover or short-lived strategy? #AIandI

We want your thoughts on Fukoku’s announcement that they will be replacing 34 workers with a supercomputer #AIandI

The news that Fukoku Life Insurance will be replacing 34 claims handlers with a supercomputer that can assess claims over the phone hit the headlines around the world last week.

The IBM Watson Explorer is a content analysis platform that uses machine learning and language processing to analyse data to calculate trends and patterns.

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The supercomputer takes and analyses the voice of the policyholder and detects keywords.

Fukoku has said that the final decision on all claims will still be made by a human, but what does this mean for the future of insurance and artificial intelligence (AI)?

We want your opinions! Tweet us @insurancetimes_ using #AIandI or comment on this page. We will be featuring your responses in an upcoming article.

 

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