What is making the headlines this week?


Direct Line Group and Aviva were the most complained about general insurers in the first half of 2012, according to the latest FSA figures, though banks topped the table with complaints about PPI surging by 129%.

Biba and the Cabinet Office have launched a guidebook: Business Continuity for Dummies. This is intended as a survival guide for small- to medium-sized enterprises, and includes a Biba-authored insurance chapter, which explains the role and benefits of using an insurance broker.

Independent broker Stackhouse Poland has reached an agreement to acquire Essex-based LFC Insurance Brokers for an undisclosed sum. LFC’s staff will move to Stackhouse Poland once the transaction is complete.

Motorbike insurer Carole Nash has rolled out a free forensic coding system - called Carole Nash DNA+ - in Ireland in collaboration with insurance advisor Lumley Jacobs. Carole Nash has a 50% share of the motorbike market in Ireland, and the coding system deters theft. The insurer said it wanted to get away from competing solely on price.