General insurance fraud up 30% with more front-end fraud

The Association of British Insurers (ABI) will on Thursday claim fraud has increased 30% since 2007 and undetected fraudulent general insurance claims costs £1.9bn a year, up from £1.6bn, The Guardian reports.

The crackdown by insurers on cheats during claims has led to more fraud at the "front end", when insurance policies are taken out, says the ABI.

"Through closer scrutiny of proposal forms and claims, as well as the exchange of information through industry-wide databases, the net is tightening on the cheats," said Nick Starling, the ABI's director of general insurance and health. "Anyone who sees insurance as a soft touch can end up with a criminal record, credit problems and costlier and harder-to-obtain insurance."

Walk away

The ABI report will also show an increase in "walk away" claims. These involve an insurer, suspicious of possible fraud, asking the claimant for more details of a claim, only for the claimant not to pursue the claim.

There has also been a 35% rise in claims for high-value home and leisure items such as LCD TVs, laptops and high-end watches. The ABI suspects many of these to be fraudulent.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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