Fraud Charter

The quarterly Fraud Charter roundtable, sponsored by Carpenters Group, aims to:

  • Unite a broad cross-section of senior industry practitioners to collate and share current and emerging fraud trend information, as well as discuss best practice anti-fraud action.
  • Bring regulatory and law enforcement bodies to the table to signpost and explain how they are supporting the insurance industry’s anti-fraud efforts.
  • Encourage proactive anti-fraud activity by highlighting fraud threat trends facing the insurance industry and its customers via articles, social media posts and videos.
  • Encourage collaboration across the insurance sector itself and campaign for greater awareness of insurance fraud.

- Next roundtable 25th June -

Fraud News

ifig panel

Insurers using old strategies to tackle ‘futuristic problem’ of fraud

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Deepfakes and synthetic identities are changing the fraud threat, so insurers need to rethink how they investigate emerging scams, a panel heard

fraudster on the phone

Insurers risk ‘automating vulnerabilities’ at scale as fraudsters exploit phone channels

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The industry is starting to see ’the emergence of omnichannel’ where fraudsters are playing the fraud vulnerabilities of digital and non-digital channels off each other, says director

Fraud Analysis

AI and fraud

Agentic AI removes ‘barrier’ for fraud investigators across different insurance lines

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’When you change the dynamic on how much time somebody needs to spend on an investigation or the fidelity with which they can find things, what you’re actually changing is the throughput of the system – the output benefit of prevented fraud,’ says technology leader

chat bot fraud

Fraud Charter: AI-generated ‘swamp of activity’ threatens to overwhelm insurer fraud and complaints teams

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‘The dereliction is having a queue of complaints which aren’t being dealt with because there is a mountain of AI slop that you just can’t physically work through,’ says law firm partner