Analysis

TechTalk: Insurance fraud and the AI arms race

By 2025-02-28T11:00:00

AI Arms race

’Those insurers that don’t invest or haven’t invested in this sort of technology will be left behind, if they haven’t been already,’ says head of claims counter fraud

Artificial intelligence (AI) has provided numerous benefits to the insurance sector – but greater access to the technology has begun an arms race.

With machine learning first used for underwriting in the 1980s, after the creation of AI in the 1950s, many of today’s insurers are now reaping the benefits of more efficient data modelling, document ingestion, chatbots and claims management – to name just a few sector specific use cases. 

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