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Q&A: Clegg Gifford apprentice on growing talent pipelines into insurance
Overcoming the barriers to usage-based insurance adoption – LexisNexis Risk Solutions
Why premium finance partnerships are key to broker resilience – Close Brothers
How flexible working can have a positive impact on talent attraction and retention – Zurich UK
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Artificial Intelligence
News
Hiscox UK explores advertising in ChatGPT
’The scale of consumer adoption of ChatGPT, and the capability it puts in the hands of our target audience, is significant,’ says head of acquisition marketing
News
SSP joins the MGAA as it launches new AI product platform
’Technology and innovation continue to play an increasingly important role in the MGA sector,’ says chief executive
News Analysis
Briefing: What must not be lost as insurance quotes emerge on ChatGPT
’Increasing consumer openness to conversational AI presents both challenges and opportunities for insurers and digital distributors,’ says analyst
News Analysis
Briefing: Brokers are feeling the AI pain as questions come thick and fast
While AI is heralded as one of the largest developments in work since the industrial revolution, one unintended consequence of consumer access is causing confusion for brokers
News Analysis
TechTalk: AI washing creates ‘massive expectation gap’ across insurance provision and liability
’The pressure to use AI is coming from competitors, boards, investors and the fear of being left behind – which is why much of the current market noise is better described as AI gloss than AI strategy,’ says technology consulting director
News
Aviva expands ChatGPT insurance offering
‘This is another step in growing consumer awareness of protection insurance by making our products more accessible to customers in the ways that suit them,’ says managing director
IT Interview
David Aslin: Human touch in a digital market – why Lumara is betting on relationships
As the insurance market pushes deeper into AI and automation, Lumara’s chief executive argues that underwriting expertise and broker relationships still matter most
News
Half of UK FS chief executives ‘very optimistic’ for next 12 months despite capital constraints
’Amid ongoing uncertainty, there is a strong determination among leaders to focus on what’s within their control – taking a pragmatic, deliberate approach to growth and investment decisions that set them up for the future,’ says UK and Ireland financial services leader
News
UK lags behind Europe on pet insurance claims satisfaction
’Dissatisfaction is often driven less by whether claims are ultimately paid and more by communication, delays and overall trust in the process,’ says product marketing manager
News
Biba 2026: Allianz seeking pricing transformation to support brokers in ‘challenging’ personal lines market
’It’s even more important that we get down to that level of granularity, utilising brokers’ data, to make sure that we can help support volume where we can while profitability is under challenge,’ says managing director for personal broker
News Analysis
Briefing: The price of expertise in professional services
With the advent of AI forcing an evaluation of the price for expertise, it is worth considering how the industry could be differently constituted
News
Biba 2026: AI developments reinforcing the need for preventative cyber insurance
‘What we see now with agentic AI is that in the same way it helps any UK business run better and have more scale, it gives the threat actors faster scale too,’ says managing director
News
Biba 2026: Commercial insurance is too complex to automate but AI can still transform it
’We will always need underwriters, because we need underwriters to make the decision,’ says managing director of commercial and chief distribution officer
News
Go Compare launches price comparison services on ChatGPT
’It’s an exciting first step and we’re looking forward to seeing how it performs and helping people save money even faster and easier than before,’ says chief executive
Digital Transformation Reports
Digital Adoption 2025
Find out what digital innovations and processes UK brokers are implementing in the new Digital Adoption Report 2025, produced by Insurance Times in association with Applied Systems.
Digital Adoption 2023
Find out what digital innovations and processes UK brokers are implementing in the new Digital Adoption Report 2023, produced by Insurance Times in association with Applied Systems.
Insurtech 50 2023
In 2023 we launched our inaugural Insurtech 50 report, produced exclusively by Insurance Times and based on data provided by business management consultancy Oxbow Partners.
Digital Adoption 2022
Find out what digital innovations and processes UK brokers are implementing in the new Digital Adoption Report 2022, produced by Insurance Times in association with Applied Systems.
Digital Transformation 2021
The Insurance Times 2021 Digital Transformation Report is out now! Over 250 brokers from across the UK came forward to reveal how digital transformation has impacted their business.
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a USA Today company
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