Ncorp's neural fraud detection software used to check household claims

AXA has begun a pilot of Ncorp's neural fraud detection software on household claims.

The Ncorp software works by learning the behavioural patterns of fraudsters and uses the information to analyse claims and call data to identify similar patterns, which may indicate an attempted fraud.

AXA claims director David Williams said use of the Ncorp software was part of the insurer's plan to strengthen its systems for identifying potentially fraudulent claims.

"The next stage is to further improve the filter process and make sure we identify claims that are high risk," he said.

Though the initial pilot will run on household claims, Williams said the insurer was considering using the Ncorp software to screen commercial property claims.

Ncorp runs the neural fraud detection system in conjunction with its strategic alliance partner Aquilo. The companies entered the alliance, which includes revenue sharing, in April this year.

Williams said the Ncorp solution could be one of many approaches the insurer adopted to combat fraudsters.

He said: "We may end up with a number of solutions as a lot of filtering can be done through the common sense of claims handlers."