View the full results in Broker Service View

Broker Service View Insurance Times

Chubb was rated best for underwriting expertise and flexibility by commercial lines brokers in the latest Insurance Times survey of insurers’ service levels.

Top for personal lines underwriting was Plum Underwriting.

Insurers are rated by brokers for the level of service they provide in the annual Broker Service Survey conducted by Insurance Times.

ACE held its number two spot for commercial lines underwriting in the 2011 survey. Fusion and Hiscox came in joint third place.

In personal lines, Oak Underwriting was in the number two position for underwriting, while Chubb came in third.

Results of the service survey – including ratings for services such as ease of access to decision makers, claims, quality of service and documentation – can now be viewed on our new interactive tool: Broker Service View.

Sample data:

Commercial lines: underwriting flexibility and expertise

 2011 ranking2010 ranking2011 average score2010 average score
Chubb113.964
ACE223.93.98
Fusion343.893.86
Hiscox373.893.74

Personal lines: underwriting flexibility

 2011 ranking2010 ranking2011 average score2010 average score
Plum Underwriting174.013.73
Oak Underwriting2243.98
Chubb313.984.1

Average scores where 1=very poor, 5=excellent.

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