All articles by Chantal Kapani – Page 43
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IT InterviewOwen Morris: Investing in neurodiverse individuals will ‘make the industry better’
’Neurodiverse people have a brilliant range of skills, so it is frustrating to see such low levels of employment,’ says managing director
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NewsNew campaign being developed to attract young talent to insurance industry
’The general perception around insurance is that it is boring and old fashioned,’ says vice president
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IT InterviewGlenn Stevens: Loss adjusters a ‘fourth emergency service’ for customers in time of need
The senior major and complex claims adjuster explains the importance of building relationships after being crowned Claims Champion of the Year
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NewsInsurance industry needs to ‘keep up’ with evolving customer demands amid digital shift – Aviva
’The digital shift really changed through the pandemic,’ says head of customer experience
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NewsCan brokers trust AI to handle sensitive data?
’You wouldn’t share a client report with a friend for a view, so why do it with AI?’ says corporate director
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NewsStubben Edge launches new capital arm to further help insurance firms grow
’We are committed to helping insurance brokers, MGAs and insurers grow their businesses,’ says chief executive
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NewsBspoke Commercial ‘working hard’ to do more business with brokers
Managing director says the firm has worked with capacity providers to review and deliver a revised risk appetite to broker partners
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NewsWhat is the digital future of insurance firms?
’Companies that are going to be fully digital are only companies that startup from scratch,’ says chief transformation officer
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NewsAxa Commercial forms new partnership to offer payment by instalments solution
Financial director says solution will be available to customers and brokers in the near future
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News’Badly let down’ – Reaction as Supreme Court agrees to hear ABI appeal on OIC mixed injuries
Individuals have been ’badly let down by the government in favour of the insurance industry,’ says executive director
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NewsJensten Group reveals next steps after completing Darwin Clayton acquisition
’We know offering clients solutions, which are designed to meet their specific needs, is a genuine differentiator,’ says retail managing director
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NewsGRP snaps up specialist commercial broker
’It’s great that they have chosen to become part of the GRP and Brown and Brown team,’ says head of M&A
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NewsConcerns raised over ChatGPT use in underwriting experiments
The tool will not be ’prevalent’ in insurance processes as it can only be ’as good as the data you put into it,’ says insurance lead
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NewsNew service for insurers to be launched ahead of Consumer Duty regulation
The service will give insurers a ‘data-driven view of their performance against a backdrop of consumer outcomes’, says head of consumer strategy
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NewsSompo International adds new appointee to UK board of directors
’Her world-class leadership and expertise will be invaluable as we expand and grow our business globally,’ says chief executive
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News AnalysisHow are the younger brokers shaping the future of the insurance industry?
’We all want to do the best by our clients and ensure they are receiving the best service,’ says Biba young brokers committee member
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NewsJohn Fowle to step down as Chaucer chief executive
’I am incredibly proud of the strength of our culture and the results we have delivered together,’ says departing chief executive
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NewsJensten Underwriting partners with Hiscox to launch new technology product
Wholesale managing director says such innovations ’attract more and more brokers to trade with us’
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NewsSedgwick appoints new UK chief financial officer
’I look forward to joining such a well-respected team of leaders and colleagues,’ says new appointee
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NewsAegis London announces new proposition to enhance claims communication
’Opal Claims is one of the first of its kind and we’ve not certainly seen anything like it in the London market,’ says head of claims


























