’Opal Claims is one of the first of its kind and we’ve not certainly seen anything like it in the London market,’ says head of claims
Aegis London has announced a new proposition for brokers using its online quote-and-bind platform Opal as it looks enhance claims communication, according to a statement released yesterday (5 June 2023).
The Lloyd’s of London insurer said brokers could now get access to Opal Claims for all Opal product lines, including its wind deductible buy back product.
Opal Claims will allow brokers, coverholders and managing general agents (MGAs) to submit first notice of loss notifications directly to third-party administrators directly from Opal.
Kerry Williams, Aegis London’s incoming head of claims, said: “Opal Claims is one of the first of its kind and we’ve not certainly seen anything like it in the London market.
“It is operational and we have already dealt with the first claims coming through it.”
How it works
Aegis said Opal Claims would speed up the claims management process and provide real-time status information on progress for all claims submitted via Opal.
It will also include a status tracker – something which the insurer said was a “significant step forward in providing visibility as to the status of the claim”.
Williams added: “By being able to provide all the key information on a claim at the start of the process, brokers can eliminate the need for back-and-forth emails and ensure the claim is progressed as quickly and efficiently as possible.”