Chaucer Insurance has signed a five-year licence...
Chaucer Insurance, a UK Lloyd's motor insurer, has signed a five-year licence agreement for ISO's Claims Outcome Advisor (COA) solution.
It is claimed that the first year of use yielded a 16% decrease in average year-on-year lower level personal injury claims settlement costs.
Chaucer claims director Nick Burnap said: "COA has already made a real difference to the way our company operates. In a year, it has enabled us to achieve a significant 16% decrease in our year-on-year lower level personal injury claims settlement costs - an accomplishment that made us extend our commitment to ISO and its COA solution.
"COA supplements our claims handlers' skills and knowledge bases, providing them with a good research and reference tool that enables us to have more detailed management information and therefore more efficient claims management processes," he said.
