Chubb expands its network of incident response management firms to include services in more than 50 countries

Chubb has announced that it has enhanced its cyber incident response management capabilities and launched two new ways of accessing the service.

The expansion sees Chubb’s network of incident response management firms include services in more than 50 countries across Europe, North and South America, Asia Pacific and Africa.

The new, larger network will now allow cyber policyholders to local expertise around the world, 24 hours a day as managers will be assigned based on the location of the incident.

To access this cyber solution, Chubb has also launched a mobile application and a dedicated website to help policyholders report an incident.

The Chubb Cyber Alert(SM) mobile application provides customers with a simple, efficient and immediate means of obtaining assistance when an event occurs. The application also provides policyholders with access to a live cyber response specialist.

The Cyber Alert(SM) mobile application can be used by an individual or integrated into larger corporate incident response plans and is offered with a new dedicated website that clients can also use for reporting incidents.

All of these enhancements are supported by Chubb’s call centre and technology partner - Spill Center, Inc.

Tim Stapleton, Cyber Insurance Product Manager and Technology Industry Practice Leader, Chubb Overseas General Insurance, said:

“The ability to respond rapidly to a cyber incident is critical to minimise any potential impact to a business which has suffered a breach.

”Delays can exacerbate damage and create further issues in terms of business continuity and also cause problems from a reputational perspective.

”The combination of Chubb’s new incident reporting capabilities and the partnership with Spill allows us to provide expert assistance even faster than before to customers affected by a cyber breach, meaning we can process claims quicker and help limit any further problems.”