Claims – Page 12
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News AnalysisBriefing: How UKGI should respond as AI becomes more popular with consumers
Relevant research finds that the number of customers who are comfortable with artificial intelligence deciding their policy price without human intervention rose from 31% in 2024 to 37% in 2025
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NewsHow agentic AI can improve customer outcomes and balance sheets
‘You need to be sure that you can trust the system, in particular in claims,’ says chief product officer
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NewsPet insurers accused of burying key limits in policy fine print
‘Insurers are using headline coverage figures to attract customers while restricting the amounts they will pay out for the treatments pet owners are most likely to need,’ said managing director
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NewsDavies AI leader urges stakeholders to not fear ‘failing fast’ and fuel AI claims innovation
’You don’t need to run a six-month project to prove a specific AI use case or a specific AI agent,’ says group chief AI officer
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NewsUnderinsurance rife as just 7% of properties covered adequately
‘While underinsurance remains a huge concern, we cannot overlook the growing issue of overinsurance,’ says head
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NewsInsurance Times launches annual Broker Service Survey for 2025/26
UK general insurance brokers have the opportunity to provide feedback on insurer service for both personal and commercial lines in Insurance Times’ annual benchmarking survey
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WebinarWATCH: Insurance Times flood readiness webinar in association with Iceye
This Insurance Times webinar, in association with Iceye, discusses how the insurance sector is evolving across all stages of flood response to meet the challenges posed by the increasing frequency and severity of UK flood events.
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NewsFraudster jailed for contempt of court following exaggerated £350,000 RTA claim
’This outcome is a salutary reminder for claimants who may be tempted to dishonestly exaggerate their claims,’ says partner
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News AnalysisBriefing: Next steps crucial as super complaint submitted to FCA
Which? said its evidence that the home and travel insurance markets are not working was “overwhelming”
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News‘Super complaint’ being issued to FCA over home and travel insurance concerns
’Our evidence that the home and travel insurance markets are not working well is overwhelming,’ says director of policy and advocacy
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NewsAllianz UK detects £93m of fraud in first half of 2025
‘Insurance fraud is a serious threat to trust, fairness and the financial wellbeing of honest customers,’ says director of fraud
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Sponsored ContentQ&A: Iceye on the need for proactive responses to flood events
Sponsored content: Paul Sowden, strategic account manager at Iceye, discusses the increasing need for flood response information and technology
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NewsBackchat: September 2025
Barking mad pet claims, news of an upcoming nuptial, Square Mile stunt doubles and an afternoon at the races. What has the insurance industry been up to of late? You heard it here first…
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NewsCargo theft surge poses growing threat to supply chains, warns consultancy
It is no longer simply high-value items being targeted as ’evolving black market trends have led to lower value products being targeted more frequently’, says chief executive
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News‘Nowhere near’ drawing line under ‘legal system abuse’ – AM Best
US-based litigation funding is impacting social inflation – a key concern for casualty reinsurers, says credit rating agency
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News AnalysisMGA-specific regulations should address ‘mixed picture’ in claims oversight
’The more an MGA is given responsibility and accountability for claims outcomes, the better the decision making and the customer claims journey,’ says chief operating officer
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NewsTwo‑thirds of brokers say communication technology is underused in claims – Direct Commercial
’The numbers are unambiguous and market-wide – 85% cite communication as the biggest frustration and 68% point to poor tech utilisation behind it,’ says claims director
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NewsFOS data shows travel insurance complaints up 17%
‘High uphold rates can be far more damaging to trust than sheer volume alone and, as this FOS data shows, some insurers still have work to do,’ says co-founder
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NewsCila names new president and youngest ever deputy president
’The Charter changes represent a significant evolution of the Institute,’ says executive director
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NewsUK motorists face payout gap as write-offs outstrip insurance cover
‘A total loss can be financially devastating for most drivers – comprehensive insurance often isn’t enough to cover the cost of replacing a vehicle,’ says operations manager
