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Two‑thirds of brokers say communication technology is underused in claims – Direct Commercial

By 2025-09-10T13:00:00

claims form

’The numbers are unambiguous and market-wide – 85% cite communication as the biggest frustration and 68% point to poor tech utilisation behind it,’ says claims director

While a majority of brokers still report rising claims costs, 78% say costs went up this quarter in comparison to 91% last year. 

This is according to Direct Comercial Limited’s (DCL) latest Broker Barometer which revealed that as challenges remain in technology adoption across the sector, perceptions about the effectiveness of carrier communications are negatively impacted. 

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