Covéa’s Reader says CMA has given green light to claims management firms 

The failure of the Competition and Markets Authority (CMA) to take action over the motor market is partly to blame for rising cliams inflation, says Covéa Insurance chief executive James Reader.

Motor has been hit by rising claims inflation. Reasons for the rise include more cars on the road due to the economic recovery, cheaper petrol prices and the claimant side working its way around the law reforms.

But Reader partly blames the inaction of the CMA following its probe findings, particularly around inflated vehicle repair.

Despite recognising there were problems, the CMA took no action on inflated vehicle repair costs when it released the findings of its long-awaited probe into the motor market a year ago. 

“I think the CMA basically ducked the issue. They said that yes, there is a problem there, but couldn’t come up with a solution to it.

“I think at the time we felt that the challenge with that conclusion was that things might not just carry on, but get even worse.

“I think certain players in the market looked at that conclusion and saw it is an opportunity to not only keep on doing what they are doing, but accelerate it and push the model even harder,” Reader says.

To read the full interview with Reader, click here