Insurance Times, working in conjunction with Lumivo, aimed to investigate a number of home insurance issues from the perspective of consumers who are purchasing home insurance directly through a variety of insurance websites.

This research was run by Lumivo on 2684 UK home insurance customers between 23 May and 24 June 2017. The aim is to help UK insurance companies to understand more about the experience and expectations of consumers for home insurance, particularly in terms of online.

Click here to view the results of this study

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For the full results of the benchmark, to see how each of the individual brands compared for online user experience, or to find out more about the competitive research services offered by Lumivo, please contact