DLG welcomes being part of working group

Direct Line Group (DLG) has confirmed that it is one of the three general insurance firms the Financial Conduct Authority (FCA) has asked to be involved in its thematic review of complaints handling.

DLG will join a working group of 15, including three insurers, that will examine complaints handling in financial services. The results will shape the outcome of the regulator’s review.

Chief customer officer Darrell Evans said: “We look forward to joining the working group set up to help the regulator better understand the different approaches and processes across the industry to complaint handling.

“This will enable us to make recommendations to the regulator and ultimately inform the FCA’s policy going forward.”

DLG stressed that the review is not in any way connected to complaints handling results.

 

 

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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