It company Core claims its personal lines e-commerce solution could knock tens of millions of pounds a year off the £220m annual bill for claims leakage.

Martin Smethurst, sales director for Core, said: "Reducing claims leakage by only 1% or 2% could result in savings of tens or hundreds of thousands of pounds per insurer.

"For insurers, leakage is the critical difference between a poor loss ratio and a profitable account."

For Core, the answer to reducing claims leakage is to make the right decision quickly, based on immediate access to accurate, up-to-date and complete information.

Core's e-claims system incorporates the latest workflow and imaging technology to ensure the right information is delivered to the right people within the claims department.