Have your say on the new Insurance Times Five Star ratings - Commercial Lines & Personal Lines - the first at a glance guide to insurer experience created for brokers by brokers. See what brokers have been criticising or praising about the companies you use and click the Have your say link next to the insurer name to add your views.
It is often said that claims are the shop window of insurance, where the industry fulfils its promise to deliver on what the customer has purchased. But there is a dilemma here. It is that not all claims are genuine.