Borehamwood staff would relocate to Portsmouth to escape redundancy

Groupama will combine its personal and commercial lines claims centre into one office by Easter.

The move could result in some redundancies if staff do not take up the relocation offer.

Around 40 staff at the commercial lines claims centre in Borehamwood, Hertforshire, will move by April to the personal lines centre in Port Solent, near Portsmouth.

Claims director Phil Bird said the main reason behind the move was to increase operational efficiency, with the added benefit of cost savings.

Bird said: “It will certainly offer the greater resilience that comes from managing claims from one centre, while the multi-skilling of claims handlers and the opportunities for the standardisation of claims processes can deliver valuable improvements in productivity. It is also evident that costs could be reduced significantly if day-to-day claims operations were to move away from the London area.”

Managing director Laurent Matras said: “We value our claims expertise very highly, but Groupama operates in a highly competitive market and must address the critical issues of expense and efficiency to ensure a healthy, successful and sustainable business.”