UIA Insurance has announced three new roles as part of an internal reorganisation to strengthen its customer management approach.
Ian Cracknell, the marketing director, is now responsible for all key customer contact points, including the sales function and a new customer care department.
Kevin Dilley has joined UIA as head of customer management from the Royal Bank of Scotland.
Damian Reilly, who heads up the marketing team, will be working with Dilley to deliver the ‘insurance with principles' brand experience.