Leader
Opinion: A year to forget for many, while opportunity knocks for others
Insurance Times managing editor Yannick Guerry mulls over how 2020 has panned out, with brokers questioning service standards and reputational gains still up for grabs
The Market
Building back better with simpler insurance products
The Covid-19 pandemic has created the need for an overhaul of insurance, but the industry must make sure that the products it creates in response are fit for purpose
The People
FCA ‘still worried about’ poor behaviour by claims management companies
Industry experts notice a more aggressive approach from CMCs, including cold calling, but the FCA confirms it is looking to stamp out bad habits in this section of the insurance market
Backchat
Backchat December 2020
Cruising around in a celebrity car, the perfect Christmas present for fans of the Lloyd’s of London lift and what brokers should be doing on the 12th day of Christmas. You heard it here first…
