’The AA has ambitious plans for the future,’ says managing director

AA Insurance Services has said it will be able to further cater to the needs of electric vehicle (EV) drivers after extending its partnership with Europcar Mobility Group UK.

Europcar provides direct hire vehicle replacement for policyholders and AA members while their vehicles are being repaired.

In a statement released yesterday (16 November 2023), the two firms announced that they had agreed to renew their current deal for a further five years.

And AA Insurance Services said that, in turn, it will be able to offer EV drivers a solution that matches their own sustainability expectations.

This is because while Europcar has a fleet of over 40,000 cars and vans, it is continuing to build its plug-in hybrid and fully electric fleet.

James Roberts, head of insurance sales at Europcar, added: “Over the past four years, we have worked closely with AA Insurance Services to build a tailored proposition to ensure their customers receive the best replacement vehicle service possible.

“In the current market, insurance providers need to know they have fast access to a wide range of quality vehicles to provide customers with like-for-like replacements when their vehicle is undergoing repair and our sustained investment in a young and varied fleet goes to the heart of that requirement.

“Our goal is to give AA Insurance a strong operational solution as well as a streamlined claims experience for its customers.”


AA Insurance Services said that driving the contract renewal was high levels of customer service delivered by Europcar, including its delivery and collection service.

It also has a digital customer journey and fleet management platform, which the insurer said reflected the company’s “commitment to ongoing innovation for the insurance marketplace”.

Tim Rankin, managing director of AA Accident Assist, said: “In Europcar we have selected a high quality, trusted, mobility provider to support AA Insurance and Accident Assist.

“The AA has ambitious plans for the future – we’re confident that Europcar will continue deliver service excellence to our customers and members.”