Andy Flower, director of claims analytics at Intact Insurance, speaks about his firm’s entry to the Excellence in AI category
1. Why did you put yourselves forward for the Excellence in AI category?
We entered because AI is transforming claims for brokers and customers alike. By embedding predictive models into our claims workflows, we’ve made decisions faster, more accurate and more transparent.
Brokers want confidence that claims will be handled proactively and ethically – our AI delivers that. It’s not about replacing people – it’s about empowering handlers with real-time insights so they can act decisively.
Excellence in AI means better outcomes for everyone and we’re proud to lead that change.
2. What makes your entry stand out and why should you win the award?
Our AI isn’t theoretical – it’s delivering at scale. Over 1,000 decisions daily, significant financial benefits and faster settlements mean brokers see tangible results – quicker appointments, reduced costs and improved fraud detection.
We combine cutting-edge technology with human-centred design – handlers stay in control, supported by explainable models and an ethics framework.
We’ve integrated AI deeply into claims workflows, whilst keeping trust and transparency at the core. That’s why we believe we should win.
3. What would winning this award mean to you and your firm?
Winning would validate our commitment to innovation that benefits brokers and customers, not just our business.
It would celebrate a transformation that makes claims handling faster, fairer, and more proactive – helping brokers deliver exceptional service when it matters most.
For us, this award would reinforce our vision to lead the industry in responsible AI and inspire us to keep pushing boundaries, from automation to generative AI, ensuring brokers and customers feel the difference every day.
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